The difference in the Mercantile Systems' approach is the impact our results make in our client's day-to-day operations. We do this through our unique methodology in data collection and analysis.
We start with a conversation about your objectives, needs and specific business situation. This allows us to gain an understanding of your current methods for employee tracking, measurement of customer satisfaction, and the details of your sales and distribution process. We also review any existing relevant information or data. We then discuss your corporate culture and how Mercantile Systems' programs can support and fit into your operational infrastructure.
A program is then developed assembling the best tools, timing and customized features. Mercantile Systems' tools are mapped to a company's customer interaction Touch Points — identifying the key points throughout the sales process from first contact to the post sale relationship. All aspects of the customer experience are considered in order to develop a program that impacts sales, customer impressions, repeat visits and ultimately your profits.
Unlike receiving raw data that isn't easy to translate into critical actions and decisions; the data we collect is analyzed and turned into actionable feedback. To help maintain our collaborative partnership, our survey data is reported through a 24/7 accessible web-based system. We can even incorporate data collected from non-Mercantile Systems sources such as comment cards, existing surveying programs, etc. so our client teams have a single source for all data about their operations. This gives key management in your organization access to information that is relevant and easy to analyze.
Mercantile Systems makes data-supported recommendations, using our years of experience and unique insight into your company. Through our performance management consulting services, our senior managers work with you to match the data to key operational points of impact. From employee monitoring to OSHA compliance, customer service training to reward systems, we ensure that your investment in our programs translates into actionable changes to your day-to-day operations and your bottom line.
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